Free Shipping

Bark & Fitz is proud to offer free shipping on orders over $50 before tax, with the exception of food and remote areas.

Remote shipping charges

Additional shipping charges may apply to remote areas. You will be advised of any charges when you order.

Frequently Asked Questions - Shipping

Does Bark & Fitz ship internationally? 

Bark & Fitz will ship all products, with the exception of food, to an international address. Please call our toll free number to receive a shipping quote.

Does Bark & Fitz deliver to P.O. Boxes? 

Bark & Fitz will ship via Canada Post standard service to all P.O boxes and rural route addresses.

Privacy Policy

Bark & Fitz Inc is concerned about protecting your privacy. The following principles guides us in the collection, use, retention and disclosure of your personal information.
Our principles for protecting your personal information are based on the Canadian Standards Association's Model Code for the Protection of Personal Information, now a statutory standard under the federal Personal Information and Electronic Documents Act..

Bark & Fitz Inc is responsible for your personal information 
Bark & Fitz Inc has established a Privacy Office that is responsible for overseeing the collection and use of personal information within our Company.

Bark & Fitz Inc will inform you of the intent for obtaining your personal information 
We will only collect information that is necessary for the purposes identified to you.

Bark & Fitz Inc will obtain your consent for the collection, use or disclosure of your personal information
You can withdraw your consent to the further use of your personal information at any time, subject to legal restrictions and upon reasonable notice to Bark & Fitz Inc.We will inform you of the implications of withdrawing your consent.

In certain circumstances, we may collect, use or disclose personal information without your knowledge or consent including when use or disclosure is for your benefit (i.e. a gift), when required by court order, in connection with enforcement of laws or contractual rights or in emergency involving a person's life, health or security.

Bark & Fitz Inc limits the collection of personal information We will only collect information that is necessary for the purposes identified. Additional information that may be useful in serving our customers in the future may also be collected with your permission. Any collection will be done by fair and lawful means.

Bark & Fitz Inc will only use your information for the purposes for which it was collected and retain the information only as necessary
We will record any new purpose for which we have obtained your consent to use, retain or disclose information.

Bark & Fitz Inc will ensure the accuracy of your personal information 
We will amend our records and, where appropriate, advise third parties regarding any changes to ensure the accuracy and completeness of your personal information.

Bark & Fitz Inc is sensitive to your privacy and will protect your personal information
We strive to ensure that our security measures protect against loss, theft, unauthorized access, disclosure, use or modification of information. Such measures vary depending on the sensitivity, amount, format, nature and storage of the information.

We require our employees to keep all personal information confidential and comply with security standards.

Bark & Fitz Inc allows you access to your personal information
We will respond promptly to your requests for access to information. There is no cost for reasonable requests unless you require copies of records. We will advise you of cost, if any, prior to the retrieval of the records.

In some circumstances, Bark & Fitz Inc may be unable to provide access to some or all of the information that it holds about an individual including circumstances where the information cannot be separated from the records of others, cannot be disclosed for reasons of legal, security or commercial confidentiality, or is protected by legal privilege.

Bark & Fitz Inc provides you with the answers 
If you have any questions or concerns, please contact:
Bark & Fitz Inc.
27-305 Industrial Parkway S
Aurora, ON
L4G 6X7
privacy@barkandfitz.com 

Website Privacy Policy


This website is owned and operated by "Bark and Fitz Inc".

About Personal Information sent through eNewsletter Subscriptions and Shopping Transactions
This website does not share personal information that you provide in connection with shopping transactions or eMail subscriptions (eNewsletters), including customer names, eMail addresses or other information required for such shopping transactions or eMail subscriptions, with any outside organizations for their own marketing or promotional purposes. Your personal information is used in the completion of transactions, which you have requested. 

eNewsletters Customers who choose to voluntarily opt in to receive an Bark & Fitz Inc eNewsletter will receive occasional eMails that outline Bark & Fitz Inc products and website specials, plus other information. Due to the wide variety of products made available by Bark &Fitz, we may request information including, but not limited to, your pet. Aside from the aforementioned eMail address, the only other personal information required from subscribers is a name.
Security 
This website strives to protect your personal information. For security of transactions, we use the Secure Sockets Layer (SSL) protocol, which encrypts any information you send to us electronically. The encryption process protects your information, such as your credit card number, billing and shipping information by scrambling it before it is sent to us from your computer. Once the website receives your transmission, we make commercially reasonable efforts to ensure its security on our system. 

Unfortunately, no data transmission over the Internet can be guaranteed to be 100% secure. As a result, while this website strives to protect your personal information, we cannot warrant the security of any information you transmit to us, and you do so at your own risk. Once this website receives your transmission, we make commercially reasonable efforts to ensure its security on our systems. 

Unlawful Activities
This website reserves the right to co-operate with local, provincial, national and international authorities in investigations of improper or unlawful activities and this may require the disclosure of personal information. We may also report to other organizations about improper or unlawful user activities on this website and this reporting may include disclosure of personal information relating to those individuals conducting such improper or unlawful activities. 

Cookies 
Your web browser places cookie files on your computer's hard drive. This website uses cookies to 
remember information you gave us so that you don't have to re-enter the information each time you visit this website. Cookies also help us understand which areas of our site are popular by showing us how you and others use our site.

About Any Other Information you send to this website
Apart from information relating to shopping orders or eNewsletters, we do not collect or wish to receive any information or other materials from you through this website that may be considered personal, confidential or proprietary. All information and materials received (other than information concerning shopping orders or eNewsletters) will be considered to be non-confidential, and you will be deemed to have granted to this website an irrevocable license and consent to use, copy, display, and distribute such information and materials for any purpose whatsoever. This website will not use your name in connection with such information or materials without your prior consent. 

Privacy
Should you have any questions about our  Privacy Policy, please contact the Bark & Fitz Inc Privacy Office at privacy@barkandfitz.com.com. The Bark & Fitz Inc Privacy Office's address is:

Bark & Fitz Inc Privacy Office, 
Highway 60, 
Dwight, Ontario, 
Canada P0A 1H0

Terms and Conditions related to the use of this Website
Please note that this website is provided "as is" and should be accessed and used by you at your own risk. Although reasonable efforts are used to ensure that the website will be current and will contain no errors or inaccuracies, no representations, warranties, guarantees or conditions (whether express or implied) are given as to the operation of this website or that this website and the information, content or materials included in this website will be error free or completely accurate or current at all times, or at any time.

All content, including without limitation, all text, design, graphics, drawings, photographs, code and software, and all organization and presentation of such content, which forms a part of this website, are subject to intellectual property rights, including copyright and trade-marks held by or licensed to Bark & Fitz Inc.All such rights are expressly reserved.

You are permitted to copy electronically and print hard copies of pages from this website for your own non-commercial and lawful use, provided that such copies clearly display the copyright and any other proprietary notices of Bark & Fitz Inc. No other copying of this website, in whole or in part, is permitted without the express written authorization of Bark & Fitz Inc.

"BarkandFitz.com", "Bark & Fitz", and certain other names, words, logos, slogans and images used on this website are the property of and are subject to trade-mark rights held by Bark & Fitz Inc. Certain other trade-marks, trade names, words, logos, slogans and images listed on this website are the property of their respective owners. Use of any such property, except as expressly authorized, shall constitute a violation of the rights of the owner of the property.

This website may contain links to other websites. All such other websites are independent from this website and from Bark & Fitz Inc. Bark & Fitz Inc has no control over and expressly disclaims any liability for such websites or their contents. The provision of any link does not constitute an endorsement of such linked website by Bark & Fitz Inc

Bark & Fitz Inc and its directors, employees, agents, representatives, successors and assigns shall not be liable for any damages whatsoever arising out or related to access to or use of this website or any other website linked to this website, whether or not such damages might be foreseeable and even if Bark & Fitz Inc is informed of their possibility, including without limitations liability for direct, indirect, special, punitive, incidental or consequential damages (including lost profits, lost savings, business interruption or loss of data).

The Terms and Conditions related to the use of this Website, together with the Website Privacy Policy and Online Shopping Terms and Conditions sections of this website, constitute the entire agreement between Bark & Fitz Inc and you pertaining to the subject matter hereof, and supersede any and all written and oral agreements previously existing between us with respect to such subject matter. 

Online Shopping Terms and Conditions
All orders and purchases made through this website are subject to the Online Shopping Terms and Conditions outlined below. These Online Shopping Terms and Conditions may change from time to time without prior notice, at our discretion.

Please make sure you have read our Website Privacy Policy and Terms and Conditions related to the use of this Website.

This website is owned and operated by "Bark and Fitz". All orders and purchases made through the facilities of this website shall be subject to these Online Shopping Terms and Conditions.

These Online Shopping Terms and Conditions, the use of this website and any order or purchase made through the facilities of this website shall be governed by the laws of the province of Ontario and the laws of Canada applicable therein. The United Nations Convention on Contracts for the International Sale of Goods shall not apply.

You may only purchase or order items for non-commercial and lawful purposes and any other use is not permitted. You agree to pay for all charges noted herein as payable by you. You have to be 18 or older to purchase from the website.

Bark & Fitz Inc may correct errors or inaccuracies and change or update information on this website at any time without notice, including in respect of prices and availability of items.

All prices listed on this website are subject to confirmation. Bark & Fitz Inc will notify you by eMail within hours of making a purchase if the confirmed price of an item you have selected differs from the price listed on the website or on your purchase order. If you do not receive an eMail within 24 hours of completing a purchase order, Bark & Fitz Inc is deemed to have confirmed the purchase at the price listed. If you receive such notification, the sale will be automatically terminated unless you reply by eMail with confirmation of your intention to purchase the item at the confirmed price.

Bark & Fitz Inc reserves the right to limit the quantities of certain items which you, your family or any group can purchase. Bark & Fitz Inc will use commercially reasonable efforts to deliver items as quickly as possible and within any time periods indicated; however, Bark & Fitz Inc will not be responsible for any delays in delivery which are beyond its control. Where delivery is delayed, Bark & Fitz Inc will notify you as soon as possible. 

Fraud Prevention 
In order to protect you and Bark & Fitz Inc from fraudulent transactions, Bark & Fitz Inc may provide your transaction-related information to a reputable third party organization to perform an address verification. This address verification is intended to ensure that the "bill to" address that you provide matches your credit card address. Bark & Fitz Inc also reserves the right, at its discretion, not to ship items ordered or purchased on this website to certain addresses. In the event that Bark & Fitz Inc chooses not to ship an item, you will be notified by eMail and any amount charged to your credit card will be refunded.

Bark & Fitz return policy covers all products sold on our website unless indicated below. The eligible return items must be returned within 30 days of the original invoice date for a refund or replacement.  All original packaging must be included and the product intact, otherwise we will be unable to refund the order. 

The following Items are non-returnable: 

• Food & Treats
• All grooming & healthcare products

Please call our toll free number to schedule a return. 1-855-734-BARK 

Payment

We accept VISA, Mastercard, AMEX and Paypal for any online orders.